Measuring Business Performance

It sometimes seems that everybody who talks about measurement uses Lord Kelvin’s quote: “When you can measure what you are speaking about, and express it in numbers, you know something about it - othe
It sometimes seems that everybody who talks about measurement uses Lord Kelvin’s quote: “When you can measure what you are speaking about, and express it in numbers, you know something about it - otherwise your knowledge is of a meagre and unsatisfactory kind.” Less well known are his two quotes that “X-rays will prove to be a hoax” and “I have not the smallest molecule of...

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