NatWest delay claims first casualty_3

Morale among purchasing staff at NatWest has hit rock bottom following last month’s takeover by Royal Bank of Scotland (RBS). One senior manager has already quit and others are actively looking for new jobs.

Staff are unhappy at what they see as the function’s demotion and at continuing uncertainty surrounding its role - a situation compounded by the failure to name a new purchasing head.

“People understand that you have to take stock in the wake of a merger, but this has gone on for too long,” said Simon Nelson, a senior purchasing manager responsible for Coutts,...

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