Change for the better

Purchasers need to pay more attention to change management if they are to reap the benefits of indirect e-procurement, argues Alf Noto

Early adopters’ experience of e-procurement has been disappointing. Recent research suggests that most companies have seen savings of no more than 5 per cent so far, compared with the 15-20 per cent that ought to be possible by ensuring that everyone uses deals established with approved suppliers - compliance - and the increased opportunities for leverage this...

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