Satisfaction guaranteed
13 September 2012
In the last of a six-part series, Helen Ellison explains how organisations can make sure their suppliers’ performance is kept up to standard
All too often, quality assurance is seen merely as supplier certification and inspection of goods, carried out by quality control personnel who alert buyers when there is a problem with something not meeting the specification. However, taking the more enlightened approach of viewing quality assurance as a business-wide issue can result in considerable benefits, as a...