Staying on good terms

Supplier development doesn’t end when a deal is signed. In the final article of our series, David Birch explains how relationship management can help to ensure that things run smoothly from day to day

Supplier development has several stages. At first, a company must decide whether to buy in goods and services or provide them itself. Then, its employees can use the same techniques as salespeople on salespeople themselves to get a better deal. Next, suppliers need to be assessed according to suitable criteria before they are approved and possibly put through...

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