Swap shock

Pick a cheaper provider to switch to without checking the detail of its services and the result could be dropped calls resulting in loss of business - and you in the firing line, warns Malcolm Wheatley

With significant savings to be had, switching to a different mobile communications provider ought to be a no-brainer. Put the company's annual mobile communications spend out to tender, pick the best deal, then sit back and enjoy the plaudits. That's the theory, anyway, and for many purchasing professionals, the theory is amply borne out in practice. But pitfalls...

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