Technology creates trouble in store
13 September 2012
Sainsbury’s is struggling because it failed to keep shelves stocked and customers happy when it revamped its supply chain. Liam O’Brien examines the lessons
Sainsbury’s has become a cautionary tale in how not to implement change in the supply chain. By its own admission, the retailer’s
£3 billion investment programme in new distribution and IT systems had made its supply chain “too sophisticated” and in large part responsible for its stagnant profits. Quite simply, not enough stock was making it to the shelves. The money...
£3 billion investment programme in new distribution and IT systems had made its supply chain “too sophisticated” and in large part responsible for its stagnant profits. Quite simply, not enough stock was making it to the shelves. The money...