Web works

Heather Wood, business operations manager for Cisco Systems, knows how to make people pay attention. She talks to Mark Whitehead about the company’s reputation for being aggressive, how she made a career in procurement and why e-commerce spells the end fo

Arrive at the swish UK headquarters of Cisco Systems, in an upmarket business park near Heathrow airport, to meet its head of business operations and you get a personal greeting at reception from Heather Wood.

People inside the building, one of several the company has expanded into on the site, have a buzz about them. The atmosphere is relaxed, switched on, cool...

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