Aviva has appointed recruitment process outsourcing (RPO) firm hyphen to manage the company’s recruitment.

The deal gives hyphen responsibility for all of Aviva’s permanent hiring in the UK, around 3,000 hires per annum. The contract covers all skill sets and management levels (excluding senior and board level hires).

Paul Awcock (right), head of recruitment at Aviva, says: “Aviva has successfully worked with hyphen for a number years, in a professional contractor managed service agreement.

“It is anticipated that this contract will leverage a holistic approach to resource planning and spend across Aviva, offering a world class e-recruitment solution and a higher touch customer experience for both hiring managers and candidates.”

The contract began on 4 October and hyphen is responsible for managing all recruitment administration activities, including pre-employment screening, offer management and on boarding.

The service from hyphen is underpinned by Peopleclick RMS, the web-based recruitment management system which tracks the entire hiring process.