Business outsourcing provider Capita has reshaped and simplified its management structure with a series of changes to its board.

In a statement, released yesterday, the group announced it has made changes to its board, changed how the divisions report to the board and created a new board role.

Executive directors of the Capita board and their roles are as follows:

• Andy Parker, chief executive – responsible for overall strategic direction of the company and direct oversight of Capita’s divisions with the six divisional executive officers now reporting directly to him.
• Nick Greatorex, group finance director – with overall control and responsibility for all financial aspects of the company’s strategy.
• Maggi Bell, group business development director – overall responsibility for driving forward organic growth across the company.
• Vic Gysin, in a newly created role, group operations & performance director, with overall responsibility for working with the divisional executive officers (EOs) and their management teams to ensure service excellence and client satisfaction across the company.

Meanwhile, Dawn Marriott-Sims has decided to step down from the board and is leaving the company with immediate effect, while Maggi Bell will step down from the board at the end of December 2016 and will be succeeded by Chris Sellers, who will join the board on 1 January 2017. Bell will retire from Capita at the end of next June following a smooth transfer of her responsibilities.

Capita also announced it is reorganising its current businesses and operations into six divisions. Each division will be led by an EO, with overall responsibility for their division’s operational excellence, client satisfaction, financial performance and profitable growth. 

The EOs will report directly to the CEO, Andy Parker, while the former position of COOs, to whom the divisions use to report, have been removed.

Each EO will be supported by a senior management team that reflects the distinct characteristics of each division – individual client needs, growth potential and specific commercial and operational requirements.

Capita’s six new divisions include private sector partnerships, public service partnerships, professional services, asset services, digital & software services and IT services.

Explaining the changes, CEO Andy Parker said: “Capita’s purpose is to create value for our clients by making processes smarter, organisations more efficient and customer experiences better.

“Capita is reshaping and simplifying its organisational and management structure to deliver organic growth and good financial performance in 2017 and beyond.”