• Assessment specialist cut-e has launched an insight guide offering five steps to help contact centres identify, select and retain talented agents.

The guide, ‘Recruiting special agents’, highlights that many contact centres replace a quarter of their staff every year, primarily because of ‘poor job-fit’. It provides advice to help contact centre recruiters differentiate their employer brand, engage candidates, improve the efficiency of their selection process and hire the right people.

• Manchester-based specialist recruitment consultancy MERJE’s London team has moved to new larger offices in Fleet Street. The firm is also building a new purpose built head office in Whitefield, Manchester.

• International recruiter Quanta Consultancy Services has launched subsidiary Quanta Consultancy Services BV, based in Delft in the Netherlands.

Quanta provides staffing services to clients within the life sciences, renewable energy and ICT industries in over 25 countries from its UK-based HQ. The recruiter already deals with clients in the Benelux region, particularly within the pharma and bio-pharma industries.