Everise on recruitment drive for 4,500 across the US

Everise, a next-generation outsourced ‘customer experience’ firm, is recruiting 4,500 full-time, home-based customer and product support agents across the US to service new and forecasted growth, the company has announced.

Three US states that will see the greatest recruitment focus are Florida, Nevada and Texas – for the latter two, the cities of Las Vegas and Austin specifically, the company said. About 500 people will be hired in each of those cities due in part to good internet access.

According to Everise president David Palmer, business process outsources (BPOs) hardest hit by the pandemic were those unable to transition smoothly to work at home, while those that had optimised for remote work were positioned to grow. In March 2020, the Everise workforce transformed from 10% to over 90% home-based in just over two weeks. The company says there was no drop in client service levels.

The company, which manages recruiting, hiring, onboarding and training, has done so entirely remotely.

Other areas of expansion for Everise include Manila in the Philippines and at a multilingual hub in Kuala Lumpur, Malaysia.

• Comment below on this story. Or let us know what you think by emailing us at [email protected] or tweet us to tell us your thoughts or share this story with a friend.


This week’s new contracts & deals include: Beeken Reeves, Caval, Compono, ettain, GKR London, Greenbean, idibu, ManpowerGroup

Contracts 6 September 2021

Snow joins Page Outsourcing as director of implementation

Page Outsourcing has hired Ed Snow in the newly created position of director of implementation.

People 12 August 2021


This week’s new launches include: Omni Search, RoleCatcher, Staffing 360 Solutions, Talent RISE, The JM Longbridge Group

New to Market 11 August 2021

Telecoms, renewables, retail, property sectors on recruitment drives

A number of firms in sectors including telecoms, renewable energy, manufacturing and hospitality have announced recruitment drives throughout the UK.

10 August 2021