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Candidates want to use more live chat, finds research

DeeDee Doke 16 May 2019

Candidates overwhelmingly want to have a live chat with a recruiter before applying for a role, research has found.

Yet according to newly-released research by Resource Solutions, only 3% of companies around the world use a live chat function during the application process.

Further, the research revealed that 57% of candidates would take part in a live chat if it was with a human as opposed to a chatbot. However, “there is evidence to suggest that many people can’t tell the...

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